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CHILD PROTECTION POLICY
Canadian Feed The Children (CFTC) stands behind its commitment to the United Nations Convention on the Rights of the Child (CRC) and believes that the opportunity to work with children for the betterment of their futures is a serious undertaking. CFTC will only develop relationships with partners that share this same commitment to the Convention on the Rights of the Child. The organization will take reasonable actions to reduce the risk of abuse, including neglect, exploitation and sexual abuse, for children receiving benefits through its agents and partners. This policy applies to all staff, volunteers and supporters.
For specific reference to the responsibilities and policies that pertain to child sponsorship, please visit our Sponsor a Child FAQs.
Privacy
Canadian Feed The Children (CFTC) recognizes that an individual’s right to privacy is an essential right to be protected, and understands the importance of protecting personal information in our care or under our control. CFTC’s relationship with its supporters is founded on trust and CFTC is committed to maintaining this trust.
CFTC is committed to taking commercially reasonable steps to protect the privacy of individuals, whether they are donors, supporters, partners or volunteers. CFTC is committed to collecting, using and/or disclosing personal information responsibly and only to the extent necessary for the fulfillment of its charitable purposes and the services it provides. CFTC voluntarily commits to the principles contained in the federal Personal Information Protection and Electronic Documents Act (PIPEDA), as laid out in its Privacy Policy.
Online Privacy
CFTC does not collect identifying information about visitors to our website. CFTC may collect non-identifying information about visitors in order to create summary statistics and to determine the level of interest in information available on the website. This information would include such items as the date and time our site was accessed and the web browser used.
CFTC collects information about website usage through the use of cookies and through the server log files, including IP addresses. A cookie is a small piece of data that is sent to a user’s Internet browser from a web server and stored on a user’s computer hard drive. A cookie cannot read data from a computer hard disk or read cookie files created by other websites. CFTC uses cookies to identify which areas of our website users have visited. Users can choose whether to accept cookies by changing the setting of their Internet browser. The website does not link IP addresses to any personally identifiable information.
If you ever wish to stop receiving our electronic updates or wish to change the method by which you receive them, please contact our Supporter Services team at 1-800-387-1221 (416-757-1220) or at [email protected].
Donors may also manage their personal profiles online.
Accessibility
CFTC’s Statement of Commitment to Accessibility
Canadian Feed The Children is committed to creating a welcoming, supportive and inclusive environment that embraces difference. Guided by the four core principles of dignity, independence, integration and equal opportunity, we believe in giving all people the same opportunity to access our goods and services in a manner that respects their dignity and independence.
Canadian Feed The Children is committed to using every effort to ensure that we meet the needs of people with disabilities, in a timely manner, through the implementation of policies and by preventing and removing barriers to accessibility and meeting requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
We will incorporate accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices as organizational changes occur to ensure ongoing compliance.
Providing an accessible and barrier-free environment is a shared effort and, as an organization, we are committed to working with the necessary parties to make accessibility a reality for all.
Read the complete Accessibility Policy here.
Whistleblower
CFTC’s Whistleblower Policy provides direction to all current and former directors, officers, employees, contractors, consultants, agents, volunteers, donors, partners and clients of CFTC and community members (“stakeholders”) regarding the communication of concerns about questionable or illegal practices or activities or suspected questionable or illegal practices or activities concerning CFTC.
CFTC expects anyone who has serious concerns about any aspect of the operations, programs and services of CFTC to come forward. This Policy provides a confidential procedure through which such concerns can be reported and investigated.
Read the complete Whistleblower Policy here.
Refund Policy
Donations are non-refundable.
Should an error be made in the amount of any donation, the donor has 10 business days in which to notify CFTC of the error. All requests for refunds must be made in writing by email to [email protected]. The request should have the details of the initial donation including the date, amount, name of the donor, and the nature of the error.
Under exceptional circumstances CRA suggests that a charity may, in order to retain the goodwill of the donor, offer to transfer the gift to another qualified donee instead of returning it.
Code of Conduct
Recognizing that sexual exploitation and sexual abuse violate universally recognized international legal norms and standards and, aligned with Canada’s commitment to the delivery of international assistance grounded in a human rights framework, CFTC will make publicly available, this code of conduct for the prevention, investigation and reporting of sexual exploitation and sexual abuse.
Email Disclaimer
This web page provides important information about email sent from Canadian Feed The Children.
The information contained in this email (including any attachments) is confidential, may be subject to legal or other professional privilege and contain copyright material, and is intended for use by the named recipient(s) only. Access to or use of this email or its attachments by anyone else is strictly prohibited and may be unlawful. If you are not the intended recipient(s), you may not use, disclose, copy or distribute this email or its attachments (or any part thereof), nor take or omit to take any action in reliance on it. If you have received this email in error, please notify the sender immediately by telephone or email and delete it, and all copies thereof, including all attachments, from your system. Any confidentiality or privilege is not waived or lost because this email has been sent to you by mistake. Although we have taken reasonable precautions to reduce the risk of transmitting software viruses, we accept no liability for any loss or damage caused by this email or its attachments due to viruses, interference, interception, corruption or unapproved access.