Providing services to people with disabilities

Canadian Feed The Children is committed to excellence in serving all clients including people with disabilities.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Training for staff

Canadian Feed The Children will provide training to all Canadian employees and any Canadian-based volunteers, and any others who deal with our clients, the public or other third parties on our behalf. This training will be provided to staff and volunteers within 30 days of their first day of work.

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act 2005 and the Canadian Feed The Children requirements of the customer service standard
• Canadian Feed The Children’s plan related to the customer service standard
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• What to do if a person with a disability is having difficulty in accessing Canadian Feed The Children’s goods and services
• Staff will also be trained when changes are made to this plan.

Feedback Process

Customers who wish to provide feedback on the way Canadian Feed The Children provides goods and services to people with disabilities can provide feedback through e-mail, telephone, mail or in person.

All feedback will be directed to Manager, Supporter Services. Customers can expect to hear back in five days.

Complaints will be addressed according to our organization’s regular complaint management procedures.

Modifications to this or other policies

Any policy of Canadian Feed The Children that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.